Fidelio Suite 8 is divided in 3 major areas:
- CRM (Customer Relationship Management)
includes: profile management, marketing, tasks & activities, mailing
- PMS (Property Management System)
includes: reservations, groups & allottments, housekeeping, cashiering, financials, end of day closure
- CCM (Conference & Catering Management)
includes: management of booking, events, resources, menus, menu items, miscellaneous items
All areas include a vast reporting engine for statistics, forecasts, financials, journals.
The available services include
- the installation of the database on a server and necessary files and modules
- the configuration of the system
- the training of all required areas
- the customization of reports
- trouble shooting and support
- the data conversion from legacy systems like Fidelio Front Office versions 6 and 7, Opera PMS and S&C or any Excel of CSV file.